Terms and conditions

​

This page (together with any documents referred to on it) informs you of the LITTLEPRINTHOUSE.CO.UK terms and conditions (Terms) on which I supply our products.

Please read these Terms carefully and make sure that you understand them before ordering any products from our site.

By ordering any of our products you agree to these Terms. You should print a copy of these Terms for future reference.

About us

Susan Lee trading as Littleprinthouse.co.uk operates the website www.littleprinthouse.co.uk

 

The relationship between you and me

By placing any order with me, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.

After placing an order, you will receive an order confirmation email from me acknowledging that I have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that I send you our order confirmation email.

 

Availability and delivery

Your order will be fulfilled by the approximate turnaround set out in our order confirmation email. In exceptional circumstances or in the case of a bespoke order I may inform you of a new delivery date. I can not be held responsible for any consequence of a delivery not meeting a delivery expectation date. The delivery dates provided are estimated only and I never guarantee a delivery date. Deliveries are made by courier and I can not be held responsible for the time of delivery. This is beyond my control.

 

Risk and title

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when I receive full payment of all sums due in respect of the products, including delivery charges.

 

Prices and payments

The price of the products and our delivery charges will be as quoted on my site/estimate, except in cases of obvious error.

Unless stated otherwise, product prices exclude delivery costs.

We accept payment with Visa, and Paypal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.

Prices are subject to change and at any point up until the artwork has been approved the price may be subject to an increase. This includes where a deposit has been taken.  

 

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).

My site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. I will endeavour to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, I will charge the lower amount when invoicing the order.

If a product's correct price is higher than the price stated on our site, I will normally, (at our discretion), contact you for instructions before dispatching the printed product.

If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Specifications

I try to display and describe as accurately as possible the printed products which appear on my site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to me that such material:

· is accurate (where it states facts);

· is genuinely held (where it states opinions);

· complies with applicable law in the UK and any country from which it is submitted;

· does not contain any material which is defamatory of any person;

· does not contain any material which is obscene, hateful or inflammatory;

· does not promote sexually explicit material or violence;

· does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

· does not infringe any intellectual property rights of any other person

and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.

Artwork

Artwork remains the property of Little Print House and I am under no obligation to distribute the artwork. There may be some artwork charges detailed on your order which will be for setting up —this does not give you ownership of the artwork. Print ready artwork is available to purchase and a quotation can be provided for this.

Supplying own artwork

It is the customers responsibility to ensure that all artwork is compliant with copy right laws and regulations (including any wording or imagery used). Susan Lee trading as Littleprinthouse.co.uk can not be held responsible for any breach of these laws/regulations.

All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.

Refunds, returns and reprints.

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases I may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address susan@littleprinthouse.co.uk  please make sure to include your job ID number in the subject line. In order to qualify for a full refund you will need to email me within 3 days of order receipt. I will also require you to return a sample or photographic evidence of the issue.

I will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day I confirmed to you that you were entitled to a refund. I will refund the price of a defective product in fully, any applicable delivery charges and any reasonable costs you incur on returning the item to us.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you email me within 3 days of order receipt. I will also require you to return a sample or photographic evidence of the issue to enable me to issue a reprint.

I cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

​